Help centre
How can we help?
Most answers are a scroll away. If yours is not, a real person in Chicago replies within one business day.
FAQ
Frequently asked.
Boxes & subscriptions
What comes in a box?
Starter is one tee and one accessory. Essentials is a top, a layer or bottom, and an accessory. Statement is a hero piece (outerwear or denim) plus two supporting pieces. Every piece is picked to the sizes and taste in your style profile. See the box comparison for details.
When does my box ship?
Boxes launch on the 1st of every month. Subscribe by the 25th and your first box is in that launch; subscribe later and it goes out the following month. Your card is charged on the 28th.
Can I skip a month, pause or cancel?
Yes, all three, from your account before the 25th. Skipping moves you one month ahead, pausing holds your spot until you come back, and cancelling stops everything after the box already on its way. There are no fees and nobody calls you.
Do I have to get a box every month?
No. Every box comes in an every-month or every-2-months plan. Pick the cadence when you subscribe and change it whenever you like.
Can I change to a different box later?
Any time. Move between Starter, Essentials and Statement from your account and the change applies to the next launch.
Shipping
How much is shipping?
Free for every subscription box and for any one-off order over $75. Below that, standard shipping is a flat $6 in the US.
How long does delivery take?
Orders leave our Chicago hangar within one business day. Standard delivery is 3 to 5 days in the US. You get a tracking link by email the moment the label prints.
Do you ship outside the US?
One-off orders ship to Canada with rates calculated at checkout. Subscription boxes are US-only for now; join the drop list and we will tell you when that changes.
Sizing, swaps & returns
What if something does not fit?
Swap it. Size exchanges are free within 30 days of delivery, and we send the new size before you post the old one back. Update your profile at the same time so the next box gets it right.
What is the return policy?
Unworn items with tags can be returned for a refund within 30 days. Start a return from your order and we email a prepaid label. Full details are in our returns policy.
How do you know my style?
Your style profile: sizes, fits you avoid, colours you live in and a few yes/no picks. It takes about two minutes when you subscribe, and every swap or rating you make sharpens the next box.
Orders & account
Where is my order?
Check the tracking link in your shipping email. If it has not moved in three days, message us with your order number and we will chase it.
Do you have a first-order discount?
Use FIRSTBOX for 20% off your first subscription box, or LAUNCH10 for 10% off a one-off order. One code per order; the better one always wins.
How do you handle payment?
Checkout runs on Shopify. We never see or store your card details, and you can update your card from your account at any time.
Contact
Talk to a person.
Send your order number if you have one and we will sort it in a single reply. No bots, no ticket queues, no hold music.
Email
hello@flippratz.comReplies within one business day.
Chat
In the FlippRatz app, under Help.
Fastest for swaps and address changes.
Hours
Monday to Friday, 9am to 5pm Central.
Launch week we are here on Saturday too.
The hangar
Chicago, Illinois.
Returns ship with the prepaid label we email you.
